These are strange times with new challenges and we have needed to change to make sure that we are doing the best we can for our community, our clients, our pets and the national effort to help people stay at home, protect the NHS and save lives. We thank you for the great support you have already shown for our new ways of working.

The challenges we face are:

Staff availability

Some staff cannot come to work as they need to protect vulnerable dependents or they need to self isolate. This means that the staff who remain with us have to work longer and we have to limit the number of hours we are open.

Staff Safety

If those staff who are working need to self-isolate we may have to shut the practice until they can return to work. It is therefore really important that their exposure to clients and their pets are kept to an absolute minimum consistent with the provision of appropriate care for pets. Examples of how we are doing this are making sure clients remain at least 2 metres away at all times, making sure we wash hands after every interaction, wearing gloves and masks where necessary, asking clients to wait in the car park until they can be seen, doing telephone consultations, paying by credit card over the phone etc etc. Some of these measures are detailed on other pages under the covid-19 tab in the menu.

Your Safety

Our staff interact with many peoples pets in a day. Whilst he chance of a dog or cat catching Covid-19 is tiny they could be a source of infection if someone has touched them and left virus on their skin, hair or on the handles of their carrier. Should a member of staff catch Covid-19 then we would not wish to transfer it to anyone. So keeping 2 metres distant and regular hand-washing are also measures to protect you and your loved ones.