Privacy Policy
Privacy Notice
This privacy notice tells you how Vet Value LLP will collect and
process your personal data if you register as a client, purchase our
services and products, and use our website.
About Us
Vet Value LLP is an independent animal veterinary surgery in
Leicestershire. We protect the health and well-being of your animals,
offering a range of services that include: diagnosing and treating
sick and injured animals, advising owners on the right pet care, and
providing a range of care related products for purchase.
Who to contact regarding your personal data
We take your privacy seriously. Our Practice Manager looks after
data protection and would be happy to answer any of your questions
about this privacy notice and how Vet Value LLP uses your data. They
can be contacted directly at office@vetvalue.co.uk or on 01509
503850.
The personal data we collect and process
There are four main ways we process the personal data you provide.
We endeavour to keep this information accurate and up to date, and
not keep it longer than is necessary.
1. To administer your account as a surgery client
In order to provide our service
effectively and ensure the best possible care for your animals, we
need to collect and process the following personal data when we
register you as a client.
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Personal data type
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How the data is collected
|
|---|
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First name, Last name
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As part of registering to be a client
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Address
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As part of registering to be a client
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Phone number (normally a mobile)
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As part of registering to be a client
|
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Email address
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As part of registering to be a client
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This personal data will be used for the following services and
purposes:
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To administer your account and
provide the products and services you have requested from us. For
example, invoicing, calling to change an appointment and to keep a
record for legal and accounting purposes.
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To inform you by email of
service information about the practice. For example, notification of
seasonal opening times or changes to out of hours availability.
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If you have pet insurance and
you wish to make a claim, we will pass on your pet’s clinical
history with your name and address to your insurance company to
allow them to process your claim.
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If we take a blood sample from
your animal, we send the sample to our supplier and provide your
surname and address for identification purposes only.
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If you decide to purchase our
healthcare plan and pay by direct debit, you will also need to
provide bank account details to set up and confirm your direct
debit.
2. To send you marketing communications as a
client
We send all our clients the following marketing communications:
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Reminders for vaccinations and
administering preventative healthcare treatments.
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News information on animal
welfare, like top tips for exercise and health checks you can do
yourself.
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Promotions and the latest related product offers.
Clients find these communications useful in administering care to
their animals and to keep up to date with what is going on at the
surgery. They are only sent to clients who can opt-out at any time.
The personal data that we process for these communications is first
name, address, email address and mobile phone number. We would like
our clients to enjoy these communications, so it is important to note
that you can opt-out at any time by:
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Clicking the ‘Unsubscribe’
link in any marketing communications email.
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Calling our team on 01509503850.
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Dropping into the surgery and speaking to a member of our
team.
3. To share with veterinary related 3rd parties
WITH your directly communicated consent or with your consent given
via communication to that Veterinary 3rd party
There will be occasions where you will need to give your consent
to share your personal data with a 3rd party:
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If you would like your pet to be
referred to a specialist veterinary surgeon, we will provide them
with your pet’s clinical history with your name and address to
enable them to confirm your referral appointment.
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Should you wish to move to an
alternative veterinary surgery, we will provide your pet’s
clinical history with your name and address to your new vets before
closing your account.
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Should you wish to chip your pet
(cats and rabbits), we register your name, address and contact
number with the chip provider. Note that chipping dogs is a legal
requirement and we share your personal data in this case under a
legal obligation to do so.
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Should you wish to purchase a dog tag, we will provide your
name for identification and your contact number for engraving to the
dog tag provider.
Vet Value LLP will not pass on your personal data to any third
parties without your consent unless the law requires us to do so. We
do not provide any personal data to the suppliers of the medicines we
administer or the pet care products we sell unless there is a
requirement to do so to claim a voucher, coupon or any other benefit
that you wish us to claim on your behalf.
4. When you use our websites vetvalue.co.uk and
shaggy-chic.co.uk/
When someone visits the websites we may use a third party service,
Google Analytics, to collect standard internet log information and
details of visitor behaviour patterns. We may do this to find out
things like the number of visitors to the various parts of the
website. This information is processed in a way which does not
identify anyone. Vet Value LLP uses a third party service to help
maintain the security and performance of our website. To deliver this
service it processes the IP addresses (a number assigned to each of
your devices connected to the internet by your broadband provider) of
visitors to the Vet Value LLP website. We provide contact forms on
our website and collect users’ personal information to help them
complete certain tasks. Each form details the information required
and an explanation of what the form is for. For general enquiries,
once an enquiry has been dealt with, the data is deleted in line with
Vet Value LLP procedures.
Disclosure of personal data to our service
providers
We may pass on your personal data to service providers contracted
to Vet Value LLP in the course of dealing with you. They act as a
data processor on our behalf and are obliged under contract to keep
your details secure, and only use them to fulfil the services they
provide on our behalf. When they no longer need your data to fulfil
this service, they dispose of it in line with Vet Value LLP
procedures.
How long do we process your data for?
Vet Value LLP is required to retain information in accordance with
the law, such as information needed for income tax and audit
purposes. In order to comply with our professional liability
insurance, we keep and securely store past clients records for a
minimum of seven years. This includes full name, address, email
address and telephone number, but excludes bank account details.
Your rights as a data subject
At any point while we are in possession of or processing your
personal data, you the data subject, have the following rights:
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Right of access – you have the
right to request a copy of the information that we hold about you.
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You can do that by visiting or by calling 01509503850.
If we do hold information about you we will:
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give you a description of it
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tell you why we are holding it
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tell you who it could be
disclosed to; and
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let you have a copy of the information in an intelligible
form.
Please note that you will need to provide proof of identity – a
current passport or driving licence. • Right of rectification –
you have a right to correct data that we hold about you that is
inaccurate or incomplete. • Right to be forgotten – in certain
circumstances you can ask for the data we hold about you to be erased
from our records. • Right to restriction of processing – where
certain conditions apply to have a right to restrict the processing.
• Right of portability – you have the right to have the data we
hold about you transferred to another organisation. • Right to
object – you have the right to object to certain types of
processing such as direct marketing. • Right to object to automated
processing, including profiling – you also have the right to be
subject to the legal effects of automated processing or profiling. •
Right to judicial review: in the event that Vet Value LLP refuses
your request under rights of access, we will provide you with a
reason as to why. You have the right to complain as outlined below.
Complaints
We take the processing of your personal
data very seriously and are here to help with any concerns you may
have. Please do contact the Practice Manager at office@vetvalue.co.uk
or 01509503850. If you are still not happy with how your personal
data is being processed by Vet Value LLP or how your complaint has
been handled, you also have the right to lodge a complaint directly
with the Information
Commissioners Office or by calling 0303 123 1113.
